Have a question about shipping or returns? Here is a summary of our existing shipping and refund policies.
Which countries and regions do you ship to?
Our current destinations include the United States and the following international countries and regions:
Argentina, Australia, Austria, Belgium, Bolivia, Brazil, Canada, Chile, Colombia, Curaçao, Czech Republic, Denmark, Dominican Republic, Ecuador, Falkland Islands, Finland, France, French Guiana, Germany, Greece, Guyana, Hong Kong, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Panama, Paraguay, Peru, Poland, Portugal, Singapore, South Georgia and the South Sandwich Islands, South Korea, Spain, Suriname, Sweden, Switzerland, United Arab Emirates, United Kingdom, Uruguay, and Venezuela.
Shipping availability varies by product and delivery address. Enter your address at checkout to confirm available shipping options and costs for your order.
How long does it take to process my order?
All items are produced and shipped in small batches. Orders are typically processed within 2–7 business days before shipment. Processing times may vary during high-demand periods or holidays.
How long does delivery take after my order ships?
Estimated delivery within the United States is 3–7 business days after shipment. International delivery is estimated at 7–21 business days, depending on the destination and customs processing. These shipping estimates are separate from processing time and are not guaranteed.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and order details.
Are international customs fees, duties, and taxes included?
Our shipping policy states that international orders may be subject to customs fees, import duties, or taxes imposed by the destination country. These charges are the customer's responsibility and are not included in the purchase price or shipping cost.
Can I return or exchange an item if I change my mind?
Because each item is produced in small batches, we do not accept returns or exchanges for change of mind.
What if my item arrives damaged, defective, or incorrect?
Please contact us within a reasonable time after delivery at victornhb@brooklynhearty.com. Include your order number and a brief description of the issue. We will work with you to resolve it.
What if my order does not arrive as expected?
Email victornhb@brooklynhearty.com with your order number and a brief description of the issue so we can assist you.
How do I contact you about shipping or an order issue?
Contact victornhb@brooklynhearty.com. Including your order number and a brief explanation helps us assist you efficiently.